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Returns and Refunds
HOW DO I RETURN AN ITEM OR REQUEST A REFUND?
Please contact customer service at our Contact Page. Provide an explanation of the product or service you are requesting a refund for as well as any other relevant information that you have (such as customer name, ID, date of purchase, etc.).
IS THERE A DEADLINE FOR RETURNING SOMETHING FOR A REFUND?
We will accept any unopened merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). The return date will be determined by the postmark on the returned package. For refunds for
memberships or purchases of e-trainers all cases will be handled individually, and a good faith effort will be made by Dollar Workout Club Inc. to resolve any and all dispute with customers.
WHERE SHOULD I SEND ITEMS I AM RETURNING OR EXCHANGING?
Your package should be addressed to: Returns Department, 136 Norwood Drive, Lumberton, TX 77657. You can also send email inquiries directly through Contact Page for merchandise or membership refund / reimbursement requests.
I WANT TO RETURN OR EXCHANGE SOMETHING THAT WAS A GIFT, CAN I DO THAT?
We accept returns on orders that were purchased as a gift. Please note that a refund or any financial adjustment made on the order will be applied to the original form of payment only. If you are not the purchaser, the refund will be issued in the form of site credit that can be used to purchase anything on the site or reimbursed directly back to the card that the initial payment was made on.
WHAT IS NOT REFUNDABLE?
The following items or situations are not eligible for a refund or exchange: Wearable items that are washed or worn, as well as downloads of e-trainers and membership subscriptions after 30 days from the initial purchase date.
WHAT FORM WILL MY REFUND TAKE?
All refunds will be credited to the original payment source. If the original payment source is unavailable we reserve the right to issue an electronic gift certificate and transmit it to the email address provided when the order was placed, or to issue a refund check to be
mailed to the billing address provided on the order. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect.
WHO PAYS FOR POSTAGE?
If you are returning damaged or defective merchandise we will pay the cost of return shipping. Please contact us at Contact Page prior to sending any damaged or defective merchandise so we can arrange the best shipping option for
your particular situation. If you are returning an internationally shipped order, please include your shipping receipt. Please contact customer service for shipping reimbursement information based on your purchase. All returns of physical merchandise must be done
after initial contact with customer service has taken place. This allows us to confirm we will accept the return and arrange for the bestform of shipping for the return.
ARE THERE REQUIREMENTS FOR HOW MY RETURN/EXCHANGE NEEDS TO BE SHIPPED BACK TO YOU?
For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. For your convenience you may arrange with our customer service center for a call tag to be sent to you for use in shipping the package via United Parcel Service (UPS), with the cost to be deducted from your refund. All other items can be sent by a method agreed upon by both you and Dollar Workout Club customer service.
WHAT IF MY RETURN IS LOST IN THE MAIL?
No refunds will be issued for items not received by our returns department - we recommend you use a traceable ship method to insure successful delivery. If there is a problem with your order, please contact customer service at our Contact Page